What happens after I report a damage?

At Möbel Pfister, customer satisfaction and efficient claims handling are our priorities. After you report a damage to your furniture, our dedicated claims team evaluates your case promptly. This article guides you through the key steps following your damage report, ensuring transparency and support during the resolution process.

Damage Report Evaluation

Once your damage report is received, our claims team carefully reviews the details, including photos and descriptions. This ensures we understand the issue accurately and determine the necessary actions to resolve it efficiently.

Inspection and Verification

You may be contacted to schedule an inspection of the damaged item.
Verification helps us confirm the damage and plan the appropriate solution.

Resolution Process

Depending on the case, we may offer repair, replacement, or refund options.
Our team coordinates logistics and timelines to expedite the resolution.
Regular updates are provided to keep you informed of progress.

Customer Support and Communication

Throughout the claims process, our customer care team remains available to answer your questions and assist with any concerns, ensuring a smooth and reassuring experience.

Conclusion

Möbel Pfister is committed to resolving your damage claims swiftly and transparently. By following these steps, we ensure your satisfaction and support from initial report to final resolution.